Slaydon & Rose Return & Exchange Policy

Slaydon & Rose Return & Exchange Policy

We want you to shop with complete confidence! Here's everything you need to know about returns and exchanges.

✨ At a Glance

Return Window: 21 days from purchase
Must Register By: Day 18 to ensure processing
Return Method: Online Return Center Portal ($8 label fee)
Refund Time: 5 business days after we receive your return
Final Sale: Custom items, Direct-to-You shipping, items ending in .99

Returns Made Simple

You have 21 days from your purchase date to return items that don't work out perfectly.

Items must be: unworn, unwashed, odor-free, with all Slaydon & Rose tags attached

What's not returnable:

  • Custom tees and sweatshirts
  • Direct-to-You shipping items
  • Items ending in .99
  • Items marked "Final Sale"

How to Return (Domestic Orders)

Step 1: Visit our Online Return Center Portal using your checkout email
Step 2: Select items to return - approved items get a prepaid shipping label
Step 3: Pack items securely and ship with provided label
Step 4: We'll process your return within 5 business days of arrival

Return Label Fee: $8 per return (deducted from refund)
Shoes: Must include original shoebox (don't use as shipping box)

👉 [Start Your Return Here - Online Return Center Portal]

International Returns

For our international customers, please email returns@slaydonandrose.com before returning anything.

  • Store credit only (no cash refunds)
  • Prior approval required
  • You cover return shipping costs

Exchanges

Want a different size or item? We're happy to help!

Same Item, Different Size:

  • Submit through Return Center Portal
  • Email us at returns@slaydonandrose.com with item name and new size
  • We'll check availability and process if in stock

Different Item:

  • Email us at returns@slaydonandrose.com to request store credit for a different item
  • Price difference? We'll invoice you the difference if more or refund the difference if less

Your Refund Options

Original Payment Method:
Purchase Price - Discounts - Shipping - $8 Label Fee

Store Credit (Gift Card):
Purchase Price - Discounts - Shipping - $8 Label Fee
Store credit is emailed immediately as a gift card code

Special Situations

2025 Holiday Returns

Orders placed November 19 - December 10, 2025 get extended return time until January 10, 2026 for store credit only. Email us at returns@slaydonandrose.com for holiday returns.

Damaged Items

Found something wrong within 3 days of delivery? Email photos to returns@slaydonandrose.com and we'll make it right. Items must be unworn/unwashed with tags still attached.

Promo Codes

  • One promo code per order (no stacking)
  • Free shipping valid for U.S. only
  • Group discounts are proportionally deducted from returns

Questions?

We're here to help! Email returns@slaydonandrose.com for any questions about your return.

Thank you for shopping with Slaydon & Rose - we're so grateful for your support! 💕