We hope that you LOVE your purchase(s). In the unlikely case that something does not work, we offer three different quick and easy options for you.
Option (1) Receive a Slaydon & Rose store credit for the full price of your return. Our store credits go directly to your email and will be available immediately after we process your return. Use our FREE prepaid return label. (This label will be emailed to you once your return is submitted and approved through our Returns Center Portal)
Option (2) Receive a refund for your order, minus $8 for the cost of the prepaid shipping label. (This label will be emailed to you once your return is submitted and approved through our Returns Center Portal)
Option (3) Ship your return to us with the carrier of your choice. (Return address will be provided once your return is submitted and approved through our Returns Center Portal)
We do not offer exchanges or price adjustments at this time.
Slaydon and Rose will not accept any returns, unless they are submitted and approved through the Return Center Portal.
Emailing customer service does not count as an approval.
The link to the Return Center Portal
can be found at the bottom of this page. You will need your email that you used when placing the order and your order number to access it.
Eligibility & Return Guidelines
- Merchandise can be returned if they are in their original condition (unworn and unwashed) and within 14 days of the purchase date. Therefore, the return must be in our hands within 14 days of the purchase date. Please be advised that we do not accept returns after 14 days! NO EXCEPTIONS!! All returns must be submitted and approved through our Return Center.
- Items must be free of body odor and perfume.
- All Slaydon and Rose tags must be intact. Shoes must be returned with the original shoebox, intact and unaltered. The shoebox cannot be used as the return package. Any type of labels or tape placed on the shoebox will result in the package being refused and no refund will be issued.
- All items marked “Final Sale” are NOT eligible for return or exchange.
- All items ending in $.99 are considered Final Sale items. These items are clearly marked in the title of the item on our website.
- All shipping costs are the responsibility of the buyer. We do not refund the original shipping cost.
Return Process
First, you begin by submitting your return request through the Returns Center Portal. The link to the portal can be found at the end of the page. You will need your order number and the email you used when placing the order to access the Return Center. Emailing customer service is not needed to submit your return request. Once you have submitted your request, please allow two business days for your return submission to be processed. After you receive your approval you will have an additional 3 business days to postmark your return or if you are using a prepaid label for the tracking to show that the package is now in the hands of USPS, plus the transit time.
Once returned items are received, your return will be processed within 5 business days. We will send you an email once we receive your return letting you know that we have it. If your returned merchandise is deemed to be in returnable condition, your refund will be issued by the method you select in the Return Center. If you choose to receive a refund in the manner that you paid, your refund will be processed as the following: Original price, minus any promotions or discounts, minus original shipping, minus the $8 cost of the prepaid label. If you choose to receive a store credit, then we will provide a FREE shipping label.
Damages
Claims for damaged or faulty items must be reported within 3 days of the date of delivery of the order. Please email a picture of the damage or faulty item to customercare@slaydonandrose.com.
We do not consider an item to be deemed as damaged if the damage occurs after the item has been worn or washed. Due to the fact that we cannot verify if the washing instructions were followed or if the item was not the right fit for you and caused stress on the seam line, we will not accept any items that have been washed or worn as a damage. Only items that still have Slaydon and Rose hang tags will be accepted.
Store Credits
We do not offer exchanges at this time. You may utilize the FREE return labels to send your items back for store credit, and then purchase the item(s) again in different sizes. We do not guarantee that an item will still be available during the time it takes to receive and process your return for store credit and current selling prices will apply. Once an item has been returned for store credit, we cannot reverse it and issue you a refund to your original method.
Promo Codes
Only one promo code can be used per order and cannot be combined with any other offer. Free shipping codes are valid in the US only. When an item is returned from an order that has used a group discount, a portion of that discount is lost. (example: If you apply a $10 off coupon on your entire purchase of $50 or more, the $10 will be divided between your total quantity of items. So, if you purchased five items at $20 apiece, then the coupon would take $2 off each item and the return value of one item would be $18).
Return Center Link
returns.slaydonandrose.com
** We do not offer Return Labels on international orders at this time.
