How long does shipping usually take?
At Slaydon & Rose, fast shipping is one of our promises to our customers. With the exception of holidays or some unforeseen issues that affect the postal service, you will receive your items anywhere from 2-5 days from the time the order was placed. Please note that heavier (larger) orders ship more quickly via Priority Ground Shipping than lighter (smaller) orders via First Class Ground Shipping.
There is a pending charge on my account, but I did not get a confirmation of an order. Was my order processed?
Please check your spam/junk folder to make sure that it is not there. If you still don't see the confirmation, please email firstname.lastname@example.org and provide the email address given with the order so they can confirm if the email address was entered correctly. If that still does not resolve the issue, it is an issue with the banking system. This is usually caused by interrupted internet connection, incorrect zip code, credit limit, invalid CVC number, or the order being placed somewhere not associated with the billing statement. In this case, a hold is placed on the card for the amount of the transaction. It will appear as an actual charge. The charge will fall off the account after your bank's system cannot find an actual transaction with our bank's system. Most banks tell you to wait 3-7 business days for their automated system to run its course. Since no actual transaction occurred, there is nothing that we can refund or anything we can do to expedite the process. Sorry for the inconvenience.
Do you carry plus sizes?
Yes. We have an extended size section on our website. Unfortunately, our vendors do not offer extended sizes in every item that we order, so not very item on our website will have plus size options. We do strive to get them when available and are constantly looking for more extended sizes to offer.
Do your clothes run true to size?
Our clothes from a variety of vendors. Most of them do produce clothes that are true to size. However, there is no way that we can guarantee that with every item from each vendor. Therefore, we have taken the extra step of personally measuring each item and providing those measurements under the item description on our website. That is the easiest and most accurate way to select the appropriate size for you.
How do I return or exchange an item?
You have 14 days to return an item. All returns must be approved through our Return Center. You will be given the option of choosing a store credit or a refund. All refund swill be processed in the way you originally paid. All refunds can take 5-10 business days to clear electronic banking once they are processed. Unfortunately, due to the rate at which items sale out, we can no longer offer exchanges. You can return the item and repurchase what you'd like with the refund or store credit. You Can View our Return Policy here.
How long does it take to receive a refund?
Refunds are usually processed within a couple of days from the time we receive them. You will receive a notification when they are processed. The money will show back in your account approximately 5-10 business days after they are processed. (This is not determined by Slaydon & Rose, but is an aspect of how the banking system works. Unfortunately, there is nothing we can do to expedite this process).
Is it safe to order online?
Yes... It is safe to order from us online. Our Shopify system was carefully designed to make sure that all of your personal information is kept private. We also work with Paypal for those who desire even more protection.
Can I return an item listed as Final Sale?
No. Final sale is an industry term meaning that the sale is considered final as is. No returns or exchanges will be processed on Final Sale items.
My package shows that it was delivered, but it is not here. What happened?
USPS sometimes marks the package as delivered when it is brought to your local post office, not actually delivered to your house. It usually shows up the next day. You can contact your local post office if you are concerned. They will be able to contact your local delivery person who can give more up to the minute information about your package.
Do you ship internationally?
Yes. Due to the large difference in international shipping pricing, all international orders will have a standard charge of $30. Customs act independently of USPS and may at times charge a fee at pickup. Slaydon & Rose cannot control these unexpected fees and are not responsible for reimbursing for them.